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General Director

Nederland, TX, USA

Job Type

Full Time

About the Role

- Oversee the day-to-day operations and overall performance of the trampoline park facility
- Manage and coordinate all staff members, including hiring, training, scheduling, and performance evaluations
- Ensure exceptional customer service is provided by all employees, resolving any customer issues or complaints in a timely manner
- Develop and implement operational policies, procedures, and guidelines to enhance efficiency and safety standards
- Monitor facility maintenance and cleanliness, ensuring a safe and inviting environment for customers and employees
- Implement and enforce safety protocols, including regular staff training and adherence to industry regulations and standards
- Maintain inventory levels of equipment, supplies, and merchandise, placing orders as needed and managing vendor relationships
- Develop and execute marketing strategies to drive customer acquisition and retention, including promotional events and partnerships
- Analyze financial reports and data to monitor revenue, expenses, and profitability, making strategic recommendations for improvement
- Prepare and manage annual budgets, tracking expenses and revenue streams to meet financial goals
- Collaborate with the management team to develop and execute business growth strategies and initiatives
- Stay updated on industry trends, competitors, and market conditions, making recommendations to stay competitive and innovative
- Perform administrative tasks, such as record keeping, payroll processing, and staff scheduling using relevant software tools
- Ensure compliance with local, state, and federal regulations, including health and safety guidelines and labor laws

Requirements

- Bachelor's degree in Business Administration, Hospitality Management, or a related field (or equivalent experience)

- Proven experience in a managerial role, preferably in the entertainment, leisure, or hospitality industry

- Strong leadership and team management skills, with the ability to motivate and inspire employees

- Excellent interpersonal and communication skills to interact effectively with customers, staff, and vendors

- In-depth knowledge of trampoline park operations, safety standards, and industry best practices

- Proficiency in business operations, including financial management, budgeting, and analysis

- Demonstrated ability to develop and implement marketing strategies to drive business growth

- Familiarity with administrative tasks, such as record keeping, payroll processing, and scheduling software

- Strong problem-solving and decision-making abilities, with the capacity to handle customer complaints or emergencies calmly and effectively

- Exceptional organizational skills and attention to detail to manage multiple tasks and priorities simultaneously

- Ability to work in a fast-paced environment and adapt to changing circumstances

- Knowledge of local, state, and federal regulations regarding safety, health, and labor laws

- Availability to work flexible hours, including evenings, weekends, and holidays, as required by the business operations

- A passion for providing outstanding customer experiences and creating a fun and safe environment for guests

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